FAQ

Can I return or exchange an item after purchase?

No, all sales are final. Once a purchase is made, it cannot be returned or exchanged. We encourage you to carefully review your order before completing the transaction.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or the shipping carrier's website.

What payment methods do you accept?

We accept payments via major credit cards (Visa, Mastercard, American Express) Aferpay as well as PayPal. You can choose your preferred payment method during the checkout process.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and shipping times range from 3-12 business days for domestic orders.

Do you offer international shipping?

Currently, we do not offer international shipping. However, we are actively exploring options to expand our shipping capabilities in the future. We apologize for any inconvenience caused and appreciate your understanding. Please check back with us for updates on international shipping availability.

What if I receive a defective product?

We apologize for any inconvenience caused. In the event that you receive a defective product, please contact our customer support within 24 hours of receiving the item. We will assist you in resolving the issue promptly.

How can I contact your customer support?

You can reach our customer support team by emailing sylviejboutique@gmail.com or by using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

Can I cancel or modify my order?

We aim to process orders quickly; however, if you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order has not been shipped yet.